How do I contact customer service?

[fusion_builder_container type="flex" hundred_percent="no" equal_height_columns="no" hide_on_mobile="small-visibility,medium-visibility,large-visibility" background_position="center center" background_repeat="no-repeat" fade="no" background_parallax="none" parallax_speed="0.3" video_aspect_ratio="16:9" video_loop="yes" video_mute="yes" border_style="solid"][fusion_builder_row][fusion_builder_column type="1_1" type="1_1" background_position="left top" border_style="solid" border_position="all" spacing="yes" background_repeat="no-repeat" margin_top="0px" margin_bottom="0px" animation_speed="0.3" animation_direction="left" hide_on_mobile="small-visibility,medium-visibility,large-visibility" center_content="no" last="no" hover_type="none" min_height="" link=""][fusion_text] Please click the button in the bottom right corner of the page to contact us online, or send an email to apriltaleshop@gmail.com. We will respond to you within 24 hours. [/fusion_text][/fusion_builder_column][/fusion_builder_row][/fusion_builder_container]

Do you offer any promotions or membership benefits?

[fusion_builder_container type="flex" hundred_percent="no" equal_height_columns="no" hide_on_mobile="small-visibility,medium-visibility,large-visibility" background_position="center center" background_repeat="no-repeat" fade="no" background_parallax="none" parallax_speed="0.3" video_aspect_ratio="16:9" video_loop="yes" video_mute="yes" border_style="solid"][fusion_builder_row][fusion_builder_column type="1_1" type="1_1" background_position="left top" border_style="solid" border_position="all" spacing="yes" background_repeat="no-repeat" margin_top="0px" margin_bottom="0px" animation_speed="0.3" animation_direction="left" hide_on_mobile="small-visibility,medium-visibility,large-visibility" center_content="no" last="no" hover_type="none" min_height="" link=""][fusion_text] We regularly launch promotional campaigns, including discounts on new arrivals, spend-and-save offers, and coupons. Follow our TikTok account to be the first to receive updates on these events. Register as a member to enjoy a complimentary gift. Additionally, all products in our store qualify for free shipping on orders totaling over $100. We invite you to follow us on TikTok: @apriltaleshop [/fusion_text][/fusion_builder_column][/fusion_builder_row][/fusion_builder_container]

What is the return and exchange process?

As all products sold in our shop are handmade, we do not accept returns unless there is a quality issue. If you discover a quality issue with your order upon receipt, please contact us immediately and provide relevant supporting documentation—such as product photos, shipping labels, etc. Once our customer service team has reviewed and verified the issue, we will promptly assist you with the necessary follow-up procedures.

How should I care for the products?

The products sold in our shop are made from a variety of materials. If you have purchased a "Chanhua" (silk-thread-wrapped flower) item—as the surface is created by winding velvet threads—please ensure that the product is kept away from oil stains, water, and open flames. If you have purchased a product made of vintage-style metal or imitation jade, please ensure that the item remains dry.

Is the product quality guaranteed?

All products in our shop are handcrafted by our team of artisans, who possess years of extensive experience. We can fully guarantee that the quality of our products matches—or even exceeds—what is shown in the accompanying images. We professionally package every order to ensure that it arrives in your hands in perfect condition, even after a long journey.

What payment methods are supported? Is payment security guaranteed?

The payment methods we support include: Visa/ Mastercard/ JCB/ Discover/ Diners Club/ American Express/iDEAL/ Bancontact/ EPS/ PayU/ PayPal/ Alipay. Our store utilizes a professional encrypted payment system to strictly safeguard your payment information and personal privacy. All transactions undergo secure authentication, ensuring that no sensitive data—such as bank card details or account passwords—is ever disclosed. You may make your payment with complete peace of mind.

Which regions do you ship to? How is the shipping cost calculated?

We ship to most regions in most countries. If no shipping cost is displayed for your address, it may be considered a remote area; please contact us so we can confirm the applicable shipping fees with you. If a shipping cost is displayed, the amount shown in your shopping cart takes precedence.

How long will it take to receive my order after I pay?

Since all products sold in our shop are handmade, we typically ship orders within 72 hours of receiving your payment. The courier should then deliver the items to you within the following two weeks. If you have not received your order after this timeframe, please get in touch with us as soon as possible.

How can I check the logistics status of my order?

You can log in to your account, go to the "My Orders" page, find the corresponding order, and click "View Logistics" to track the delivery route in real time. Alternatively, you can use the tracking number in your order confirmation email to check the tracking updates on the corresponding logistics company's official website. (Logistics website: https://www.17track.net/) Our team will also contact you via email before your order is delivered. If you encounter any other problems, please contact us promptly.

Can I modify my order information after placing it?

After successful payment, if your order has not yet been shipped, you can apply to modify your shipping address, product specifications, and other information on the order details page, or contact online customer service for assistance. If your order has already been shipped, you will not be able to modify the order details. Please carefully check your information before placing your order.

How do I place an order?

Simply browse the product details page, select the appropriate size and quantity, click "Add to Cart," confirm the cart information is correct, click "Checkout," fill in your shipping address, contact information, and other order details, select your payment method, and complete the payment. Your order will be successfully placed. After placing your order, the system will automatically send an order confirmation email to your registered email address. You can check your order status at any time.