Because our products are handmade, we do not accept refunds except for obvious quality issues.

Furthermore, due to high international shipping costs, we do not recommend returning the goods via the original shipping method unless the buyer pays the return shipping fee.

Upon receiving your order, please inspect the quality immediately. If there are obvious quality issues due to shipping or workmanship, please contact us immediately. Please ensure the product shows no signs of use and is free from any damage caused by human error. Our staff will resolve the issue for you based on the specific circumstances.

If no objection is raised within 7 days of receiving the goods, we will not process a refund request.

Additional non-returnable items:

• Gift cards
• Downloadable software products
• Some health and personal care items

To complete your return, we require a receipt or proof of purchase.

Please do not send your purchase back to the manufacturer.

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds
If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at [apriltaleshop@gmail.com].

Sale items
Only regular priced items may be refunded. Sale items cannot be refunded.

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at [apriltaleshop@gmail.com] , we will get back to you at the first time to solve your problem.

To return your product, you will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Contact us at [apriltaleshop@gmail.com] for questions related to refunds and returns.