General

Welcome to AprilTale Shop. Access to and use of this website and the products available through this website are subject to the following terms and conditions. By using the site or any part of it, you agree that you have read these terms and conditions and you accept and agree to be bound by them. We make every effort to ensure information on the site, including but not limited to, product details, pricing, stock availability, shipping terms and promotional details are up to date. Prices are subject to change without prior notice and all orders are subject to our acceptance at our sole discretion and stock availability. All orders are subject to confirmation of final availability and we reserve the right to reject the order in the event that any of the products requested are unavailable. In the event that we are unable to fulfill any of the products in your order we will notify you by email or phone before the indicated delivery date. The sale of goods on this website do not include assembly or any applicable taxes or duties in the country of delivery. This website contains links to other websites that are not operated by AprilTale. We have no control over these sites and do not accept responsibility for any loss or damage that may arise from their use.

Registration

You are required to register before placing an order through this website. During the registration: You must provide us with accurate, complete and up to date registration information; You must safeguard your username and password; You authorise us to assume that any person using the site with your username and password is either you or is authorised to act on your behalf. AprilTale has the absolute discretion to refuse registration of a potential customer and to terminate the registration of any customer for any reason whatsoever. You must inform us immediately of any changes to the information that you provided so that we can communicate with you effectively.

Damage

All goods are inspected before delivery and carefully packed for protection, however damage can sometimes occur in transit. It is the Customers’responsibility to examine the goods immediately upon delivery for any deficiencies and/or damages. Any claims must be lodged with us by phone or email at the time of delivery and no later than 3 days from the date of delivery, otherwise we shall have the discretion to refuse your claim.

Returns Policy

To return your product, you will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.
If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item. To make a returns claim, please see the instructions in our Returns section or contact us at: apriltaleshop@gmail.com.

Coupons

Any coupons issued (both printed and electronic) are subject to the terms and conditions stated on the coupons, including but not limited to redemption criteria, value and validity period. Coupons are not redeemable for cash and are non-transferable.

Title

AprilTale shall retain title in the products until full payment has been received and all risks in the products shall pass to the Customer upon delivery.

Force Majeure

AprilTale shall not be liable for any delay or failure in its performance caused by or resulting from acts of God, fire, flood, accident, riot, war, government intervention, embargoes, strikes, labour difficulties, equipment failures, or any other causes beyond our control.

Payment Terms

All final billing is based on our $USD prices and any prices shown in other currencies are for reference only. Final billing will be charged in $USD and converted to your local currency according to your bank’s currency conversion rates. We accept payment by VISA, MasterCard, American Express and PayPal only. Your offer to purchase made on AprilTale shall be subject to our sole discretion and may not be accepted subject to the availability of stock. A final and conclusive invoice will be emailed to you upon order confirmation. AprilTale reserves the right to change the payment terms for any order without prior notice.

Cancellation

All order items are handmade by our team of technicians specifically for a given customer’s order. Once an order has been paid it cannot be cancelled for any reason.

General Delivery Terms

Delivery services are available to Internationally. The eligibility of individual items for delivery to a given address varies depending on the item and the receiver’s delivery location, and is stated in the product detail page of each product. Generally speaking, all items are available for International delivery. The delivery costs and lead times vary depending on the individual item and delivery location – please refer to the Delivery Information section for more details costs and lead times by location. We make every effort to ensure that your order is received within the delivery time indicated, however delays can occur and AprilTale shall not be liable for any failure in its performance caused by shipping delays. It is the responsibility of the customer to notify AprilTale immediately of any change to their delivery address. We reserve the right to decline delivery of goods to any customer at our sole discretion absolutely. If we are unable to deliver your order to the provided address provided, we reserve the right to charge additional delivery fees to re-schedule the delivery. The customer or their designated receiver is required to sign upon delivery of their order. If the customer requests that their delivery be received by a third party or left unattended, we will not be responsible for any resulting loss or damage that may occur. The delivery of goods does not include assembly or the removal of packaging, and should this be required, it will be quoted separately at additional cost.

Non-Receipt of Goods

You are required to receive delivery of goods in person. If you have elected to receive the goods at a given time, but are not available to receive the goods at the designated time, the goods will be retained and the delivery rescheduled for an additional charges for outlying areas. If you would like us to leave goods outside your door without your receipt, please write this request in the comments section of the check out when paying for your order. However, please note that should you elect not to receive goods in person, we cannot be held responsible for any missing or damaged goods.